Home News/Events Company About us Our Team Contact Partner Jobs Products Video Endpoints LifeSize Endpoints Accessories Cisco Personal Systems Group Systems Polycom Personal Systems Group Systems Radvision Radvision Endpoints Personal Conferencing LifeSize Cisco Polycom Radvision Server/Infrastructure LifeSize Infrastructure Control Cisco Network Infrastructure Multipoint Control Units Accessories Polycom Conferencing Infrastructure Recording and Streaming Radvision Video Management Video Infrastructure Mirial Infrastructure End of life (EOL) Service & Engineering Presales Consulting Site Planing Room integrated Solutions Project Planning & Management Installationsservice Training Aftersales Services and Consulting Studio Rental Library [IP]
Video Management Video Infrastructure - Scopia Elite 5000 MCU - Scopia MCU 100/400   - Scopia MCU 400/1000   - Firewall Traversal   - Scopia 100 Gateway - Scopia 3G Video Gateway - Scopia Interactive Video Platform   - iCONTACT   - Scopia IVP for Cisco Unified CVP	Radvision iCONTACT iCONTACT is a call center-focused software package that enables integrators and contact center equipment vendors to easily develop, implement and add visual communication enhancements to new or existing contact center offerings. Find detailed product information here iCONTACT runs on top of RADVISION’s Scopia IVP general purpose media server serving as an integration point to other vendors’ contact centers offering the full power of IVP media processing while simplifying and abstracting all media server complexities from the contact center logic. This allows for simple, yet powerful enhancements of any contact center, offering unique product and revenue generating video capabilities. Leveraging RADVISION’s Scopia IVP’s ubiquitous network connectivity, iCONTACT enables multiple video-enabled customer touch points, including video-enabled mobile devices through 3G wireless networks, PC and web-embedded soft video clients, video phones and video kiosks; all serving to expand customer reach and contact center accessibility. iContact Video Contact Center value proposition Enhance and personalize services Video-enabling a contact center promotes customer loyalty and “service stickiness” More effective sales services—look into the eye of the customer Increased efficiency and availability – show text over video while person is on hold for an agent; e.g. “You are number 2 in the queue. Thank you for holding” Enhance Self-service - ability to view video clips Specialized services for vertical applications Use the queue - target advertising with video clips Provide Video services to remote branches and allow premium personalized service without the need to employ local specialists Differentiate and position yourself as a visionary - be ahead of the competition
	Copyright Collabcom AG - DISCLAIMER - Contact